Empowering Efficiency: A Facility Management Company Achieves 75% Increase in HR Efficiency with Connect HR

The facility management industry thrives on efficiency. From managing diverse workforces across multiple locations to ensuring seamless operations within client facilities, success hinges on streamlined processes. However, as companies grow, traditional HR systems can become a bottleneck, hindering progress.
This case study explores the challenges faced by a leading facility management company as it grappled with a paper-laden HR system, scattered data, and limited scalability. It then showcases how Connect HR’s all-in-one Cloud HR & Payroll solution empowered the leading facility management company to overcome these hurdles, achieve operational excellence, and unlock significant cost savings.

Juggling Complexity in a Dynamic Industry

Facility management companies navigate a demanding landscape, overseeing a diverse workforce across multiple locations while adhering to strict regulatory frameworks. Traditional HR systems often struggle to keep pace, leading to:

Paperwork Proliferation
Paperwork Proliferation

Manual processes for onboarding, leave requests, expense claims, and visa renewals created a deluge of paper, hindering efficiency and employee satisfaction.

Data Fragmentation & Inaccuracy
Data Fragmentation & Inaccuracy

Scattered employee information across spreadsheets and paper files made it difficult to track trends, identify staffing requirements, and ensure accurate payroll processing.

Compliance Conundrums
Compliance Conundrums

Managing visa renewals, insurance deadlines, and labor regulations in Dubai can be time-consuming and prone to errors, potentially resulting in non-compliance.

Restricted Growth Potential
Restricted Growth Potential

Their current HR software lacked the adaptability to accommodate a projected 40% workforce expansion and address the evolving needs of a dynamic industry.

These challenges translated to lost productivity, wasted time, and a heightened risk of non-compliance. This not only impacted the bottom line but also posed a potential threat to employee morale.

A Centralized Hub for Streamlined Operations

Recognizing the need for a transformative solution, the leading facility management company implemented Connect HR’s all-in-one Cloud HR & Payroll solution. This user-friendly platform replaced their outdated systems and streamlined HR processes, allowing them to focus on core competencies and efficient facility management.

Here’s how ConnectHR empowered the leading facility management company:

Centralized HR Hub & Employee Empowerment

A unified platform replaced paper-based processes for managing employee information, leave requests, expense claims, and document storage.

Enhanced Expatriate Support

Automated workflows streamlined visa renewals, expiry alerts, and comprehensive insurance tracking for expatriate employees, ensuring seamless compliance with Dubai’s labor regulations. This not only minimized the risk of non-compliance but also freed up HR staff to focus on more strategic initiatives. This focus on automation is particularly beneficial in Dubai, a city with a large expat workforce in the facility management sector.

Mobile Workforce Management

The “On-Time” mobile app empowered employees with a user-friendly platform to log their work hours accurately. This ensured the generation of precise timesheets, streamlining payroll processing and enabling cost-effective project management through optimized scheduling for facility management teams

Streamlined Payroll & Automated WPS Integration

Connect HR’s automated payroll processing seamlessly integrated with Dubai’s Wage Protection System (WPS). This not only ensured error-free and timely employee payments but also eliminated manual tasks associated with WPS compliance, freeing up HR resources for other critical functions.

A Model of Operational Excellence

Since implementing ConnectHR, the leading facility management company has experienced a paradigm shift:

40% Reduction in HR Expenditures

implementing streamlined processes and minimizing manual labor resulted in a substantial optimization of HR-related expenses

75% Increase in HR Efficiency

By leveraging automation and centralized data management, the HR department significantly reduced the time previously dedicated to manual administrative tasks, enabling them to focus on more strategic initiatives

90% Reduction in Compliance Risk

Automated visa and insurance renewal reminders significantly minimized the chance of non-compliance with Dubai regulations. This not only ensured a legally compliant operation but also eliminated potential penalties and disruptions.

Boosted Employee Satisfaction

The Employee Self-Service portal empowered employees with greater control over their information and streamlined leave requests and expense claims, improving overall employee satisfaction.


Connect HR’s user-centric Cloud HR & Payroll platform addresses the specific needs of facility management companies in Dubai. Through intelligent automation, centralized data management, and comprehensive compliance support, ConnectHR empowers HR teams to streamline operations, maximize efficiency, and cultivate a thriving and productive workforce.

“ConnectHR has been a game-changer for our business. We used to be buried in paperwork, struggling to keep up with regulations and manage our workforce effectively. Now, with ConnectHR, we have a centralized platform that automates tasks, ensures compliance, and empowers our employees. This has allowed us to focus on what truly matters delivering exceptional service to our clients and ensuring the smooth operation of their facilities.” – Leader Facility Management Company.

Alex Buckmaster
HR Director

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Contact ConnectHR today to learn more about how our all-in-one solution can help your facility management company achieve similar results